Direct Gardening Review & Rating

Direct Gardening Review

Direct Gardening review, grade and rating from industry insider.

Operating System: Unknown

Application Category: Website

Editor's Rating:
5.89

Direct Gardening Grade:  F

Overall rating: 59

Top 20 Rank: Not Ranked

Website:  www.directgardening.com

Location: Bloomington, IL

BUYER BEWARE ALERT: There is a strong pattern of complaints regarding quality of product, delivery times & customer service.

Breakdown of scores from each of the 10 factors we evaluate. You can read details on what each category means and how we score it here.

Direct Gardening Review:

NOTE: Direct Gardening has dropped out of our top 20 rankings. We will continue to monitor and update the review as we feel it will help you.

At a total score of 59 Direct Gardening is our first ever online nursery to get the dubious distinction of a failing F grade.

DirectGardening.com has been around a long time, starting in 1999.  That placed it 7th in our evaluations of  online nurseries that we evaluate, everything was not so good.  

Direct Gardening has one of the shortest Terms of Service of all the online nurseries we evaluated. Whatever you do, KEEP the original shipping label! Their return policy has 2 segments. 

If you’re not satisfied within the first year send them the plant and original shipping label and they will offer a replacement. “If you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL within 1 year of receipt for a FREE  REPLACEMENT.   Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned.”  They actually repeat the same sentence twice. It’s odd. It’s also very short. You can read Direct Gardening’s product guarantee here.

Direct Gardening does offer a refund if notified within 14 days after you received the plant(s).   “For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with the correct postage affixed, within 14 days of receipt.” You should also know we found more than a few reviews claiming they never got the refund owed.

Direct Gardening reviews on Google aren’t good.

And each month the overall average seems to drop. They’re at 834 reviews and their average star rating of 1.4. That should probably be enough to tell you whether to consider shopping there.

It took us a long time but we eventually found 2 plants where Direct Gardening lists a plant size when shipped.  

It seems shipping is flat rate at $9.99.  Again, we couldn’t find it stated anywhere but as we added more & more to our cart, the ship cost remained at $9.99. They also offer some free plants with minimum purchases.  Details can be found on their home page.

Compared to other online nurseries, even ones older than Direct Gardening, the site seems a bit outdated & clunky.  They have made a recent effort to update the site. They now make it pretty clear that plants are shipped bareroot

What were the red flags? 

  • The product descriptions are pretty basic, not a lot of details.
  • No product reviews that we could find.
  • No container sizes listed that we could find.  If if they are shipping evergreen shrubs bare root, they should have some sort of size range.
  • Ship times seem a bit vague.
  • We found broken links as well as sizes that are listed both in and out of stock.
  • Direct Gardening is getting HAMMERED with bad reviews on Google.  Facebook is worse with a 1.4 average rating.

Direct Gardening Frequently Asked Questions

 

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Doug Hall
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