Updated: May 1, 2020
Brighter Blooms Grade: C+
Overall rating: 78
Website: www.brighterblooms.com
Location: Fort Mill, SC
Why do we list location? This is so you can know, in most cases, where the evergreen shrubs you buy are coming from.
Disclosure: I have a previous relationship working for the parent company that owned BrighterBlooms.com and Fast-Growing-Trees.com.
Breakdown of scores from each of the 11 factors we evaluate. You can read details on what each category means and how we score it here.
| Category | Rating |
| Years Site Active | 7.5 |
| Prices | 8 |
| Return policy | 7.5 |
| Reviews | 7.5 |
| Warranty/Guarantee | 8 |
| Selection | 8 |
| Range of sizes | 8 |
| Ship Times | 10 |
| Ship Costs | 7.5 |
| Usability | 9 |
| Red flags | -3 |
| TOTAL SCORE | 78 |
Brighter Blooms Review
Brighter Blooms Nursery rating went down a half of a point but their grade stayed the same this month.
Brighter Blooms rolled out a new logo, slogan and color scheme late last year. Both BrighterBlooms.com and their sister site, Fast-Growing-Trees.com made pretty dramatic logo changes. Brighter Blooms new slogan is ‘Nature’s Joy, Delivered’. I really like the new color scheme. Less bold, more of a pastel palette, except at the bottom of the site. Maybe it’s a tribute to their home state Clemson sports colors but that’s a pretty bold purple & orange on the footer. Logo’s are very subjective but I’m not sure what they’re going with the branches and berries with the logo? Doesn’t seem to have anything to do with ‘brighter blooms’. Again, just our opinion, really doesn’t affect you or plants you may buy from them.
COVID-19 Statement from their CEO. Brighter Blooms has posted a statement regarding their situation as it relates to the COVID-19 pandemic we’re all enduring. You can read it here.
Brighter Blooms Nursery has a decent selection of evergreen trees & shrubs. When we checked on April 30th Brighter Blooms had 55 evergreen shrubs and 43 evergreen trees. Their field is on the North & South Carolina border. This allows them to carry a pretty wide selection of evergreens suitable for most areas of the country. It also allows them to continue shipping to warmer climates through winter.
Brighter Blooms implemented a number of changes in 2019, including a change to a new shopping cart platform. In our opinion, most of the updates are good for you. We like their new look. it appears Brighter Blooms is constantly testing & trying to improve the user experience. There’s also a lot of content on each product page for planting, care, pruning, etc.
Brighter Blooms (www.brighterblooms.com) and Fast Growing Trees (www.fast-growing-trees.com) are owned by the same company. They are a classic online nursery in that they have their own fields where they bring in & maintain their plants until sold. They’re not open to the public, all sales are online (or over the phone). Brighter Blooms Nursery is relatively young. They ranked 16th out of 25 sites reviewed for years active.
Trees Just Listing Heights Are Bad
Brighter Blooms has a decent selection of sizes. Most are 1 or 3 gallons although we noticed a few that listed a height but not container size. That’s a big concern. We bought a 3 to 4 foot tree from their sister site and it showed up rooted into a 4 inch pot. View unboxing here. Free shipping seems to be offered most of the time but with varying minimum order amounts to qualify. You can view all website promotions & coupons here.
We didn’t review every product but it seems they’re tweaking prices… a lot. Guessing they keep pretty good control on inventory as well as competitive pricing and adjust accordingly. We found evergreen shrubs as low as $14.99 when we checked on January 31st. That was for a Dwarf Alberta Spruce that only listed height, no container size.
We automatically update prices every hour. We currently list price comparisons on over 700 products. Simply look up any product you;re interested in at Brighterblooms.com and see if it is less expensive at another top rated nursery.
Brighter Blooms boasts next business day shipping on most plants if you want your plants shipped right away. They do have a page titled; “Shipping Charges” but it doesn’t list any shipping charges. It’s a page just trying to explain how well they pack & ship plants. Maybe we just never noticed it before but, Brighter Blooms now seems to list their shipping rates towards the bottom of all the product pages, right below the reviews.
Brighter Blooms copy for the 30 day guarantee was changed a few months ago, duplicating what is on their sister site, fast-growing-trees.com. It states; “If you have plant issues within the first 30 days give us a call. We will review your concerns and provide you with a one-time replacement if necessary. Replacement plant shipping cost is at the customer’s expense.”
Brighter Blooms Google reviews aren’t great with an overall 3.3 stars, out of 5. You can read them here. 46 reviews which seems really low for a site that has been around as long as they have. Most of the complaints seemed centered on customer service, but there were two that kind of stood out to us. Brighter Blooms and their sister site Fast-Growing-Trees.com have made it a major emphasis to claim they don’t ship bare root. According to 2 Google reviews, they put bare root trees in a burlap bag with some loose dirt. One even showed pictures where Brighter Blooms had pruned the roots. Here’s what that customer said; “they pruned off almost all the roots before stuffing it in a burlap bag full of dirt.”
Brighter Blooms also uses a third party service to capture reviews and Brighter Blooms is getting hammered pretty hard on some of the more recent reviews. You can read them here. The 1 star reviews seems mixed between complaints about product quality & customer service. About the only positive spin I can think of is at least they don’t try to hide from bad reviews. I used to work for an online nursery that not only suppressed negative reviews but also had staff place fake product reviews. That’s bad.
Speaking of pruning; Brighter Blooms ‘Terms of Service’ is long and says this; “Certain plants may be root pruned or have excess dirt removed in order to save customers money.” I think they should say in order to save them money. I can’t comprehend how pruning roots helps you out. The ‘Terms of Service’ may be long but it is easy enough to read. Non of the dreaded, hard to read all caps legalese I despise.
You should also be aware of BrighterBlooms.com return policy. You will pay a 25% restocking fee, if they even approve a return. Here’s what it says; “A 25% restocking fee will be charged to the customer if the trees are returned in live condition with authorization, within two weeks of receipt“.
What were the red flags?
- Listing heights of plants with no container size.
- They charge up to 50% of the plant cost for shipping if you don’t qualify for free shipping.
- Buried in their Terms of Service it says they might prune roots, remove a container and even possibly remove dirt.
Frequently Asked Questions
Where is Brighter Blooms located?
Brighter Blooms Nursery is located at 2621 Old Nation Road in Fort Mill, SC, a suburb of Charlotte, NC
Are Brighter Blooms and Fast Growing Trees the same thing?
The same company owns & operates both websites. They both share the same offices, fields and plants.
Is Brighter Blooms nursery open to the public?
No, they are not. You can, however, place your order on the website or over the phone and pick it up.
Does Brighter Blooms nursery offer free shipping?
Brighter Blooms offers free shipping pretty much all the time. The minimum order required to qualify for free shipping fluctuates from week to week.
Disclaimer
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