White Flower Farm Review

White Flower Farm has a solid reputation within the industry.  If you're interested in gardening tools, perennials, annuals & general garden center items, White Flower Farm has a nice selection. As of June 15th we only counted a dozen evergreens in stock.  

Perennials & annuals seems to be White Flower Farm's specialty. Annuals are always so tender & fragile, I can't imagine the packing details involved to get them ready to for shipping. A lot of reviews online seem to be focused on the quality of plants on arrival.  I would expect multi-day shipping in a box with no light would cause some drooping/wilting.  I would also expect most to come back to life after a day or 2 in the sun & some water.

There also seems to be a fair number of reviews/complaints regarding their customer service. It doesn't seem to be major issue but it has put them at a 3.3 rating out of 5 star rating with Google.

White Flower Farm's guarantee is pretty straight forward. "While we cannot accept responsibility for losses caused by extreme weather, neglect, or inappropriate climate zone (clearly indicated for every variety), we DO guarantee your complete satisfaction or your money will be cheerfully refunded." 

Ship costs are very detailed. While their standard shipping rates are about normal for the industry, White Flower farm is one of the few online nurseries that offers express (3 days) and priority (2 days) shipping.

What were the red flags?  

Only two things and neither one is a huge issue.  Their site has a lot of information.  A LOT.  That's a good thing but some of the menus & navigation are not very intuitive.  It can be intimidating.

While we found the White Flower Farm Guarantee, we could not find any details regarding returns or terms of service. That doesn't mean they don't have them, just that we couldn't find anything after looking for them.