Jackson & Perkins Review

Jackson & Perkins review, rating and grade from an industry insider.

Operating System: Asp.net

Application Category: Website

Editor's Rating:
7.6

Pros

• Been in business a long time

Cons

• Bad, 1.3 rating from Trust Pilot

Jackson & Perkins Grade:  C

Overall Rating: 76

Top 20 Rank: #13

Website:  www.jacksonandperkins.com

Location: Hodges, SC

Why do we list location? This is so you can know, in most cases, where the evergreen shrubs you buy are coming from. 

We evaluate and score 10 different categories. You can read details on what each category means and how we score it here.

Jackson & Perkins Nursery Review

The rating came in at 76.5 for a C grade this month.  While they are known more for their roses J&P does carry a decent selection of trees, shrubs & perennials. They also have some citrus trees in stock occasionally.

They also have a great-looking website that is pretty easy to get around on. We bought 3 perennials from their site at the end of May. You can view Jackson and Perkins unboxing pictures and our complete review here.

We also bought a pre-decorated tabletop Christmas tree from Jackson and Perkins for the 2018 Holiday season.  Pictures of the unboxing and a full review are here; Jackson & Perkins Un-boxing. It’s been in a container outside enjoying our mild climate and growing at an impressive rate. We had to transplant it into a larger container but brought it indoors for the last year’s Holiday season. It was nice!

Jackson & Perkins was originally founded in 1872.  It has bounced around with different owners over the years.  Its current owner also runs Wayside Gardens (www.waysidegardens.com) and Park Seed (www.parkseed.com). 

JacksonandPerkins.com got pretty good scores for most items we review. I like how Jackson & Perkins clearly shows the size/height and they seem to have a good range of sizes from 1-quart to 3-gallon containers. They also clearly mark a product is out of stock, saving you some time when you’re moving around the Jackson & Perkins site.

Their Guarantee is kind of long.  Boils down to a replacement or credit if you can prove you followed their planting & care instructions. Jackson & Perkins ship costs are in the middle of the pack.  Ship times are spelled out, which is good.  It’s kind of long but details justify the length.

What were the red flags?  

We deducted 3 points for the following reasons:

• Not only could we not find many reviews on the product pages but they also have a miserable, 1.8 out of 5 rating with 1,248 reviews on Trust Pilot. You can read the reviews here.  That and there’s A LOT of apologizing in their replies to customer reviews. Depends how you want to look at it.  It’s a positive that they take the time to respond.
• We could not find any Google customer reviews for Jackson & Perkins. That’s unusual.
• Search for Jackson & Perkins reviews on Google and the first question asks “Is Jackson and Perkins out of business?” That’s not good.

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About the Author

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Doug Hall

President at Target Marketing Solutions

Doug Hall owns BuyEvergreenShrubs.com and has over 14 years experience working with some of the largest online plant nurseries. Doug has consulted for, visited and evaluated quality from over 50 plant nurseries. He also has extensive direct marketing experience.

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