Jackson & Perkins Review

We bought a pre-decorated tabletop Christmas tree from Jackson and Perkins for the 2018 Holiday season.  Pictures and a full review are here; Jackson & Perkins Un-boxing. It's now in a container outside enjoying our warn weather. I'm curious to see how it gets for the next Holiday season.

Jackson & Perkins was originally founded in 1872.  It has bounced around with different owners over the years.  It's current owner also runs Wayside Gardens (www.waysidegardens.com) and Park Seed (www.parkseed.com). 

Jackson & Perkins got pretty good scores for most items.  They are better known for their roses but they had 23 evergreen trees & shrubs available when we checked on May 15th.  That's a drop from 45 in-stock last month. They clearly show the size/height and they seem to have a good range of sizes from 1 quart to 3 gallon containers.

Their Guarantee is kind of long.  Boils down to a replacement or credit if you can prove you followed their planting & care instructions. Jackson & Perkins ship costs are in the middle of the pack.  Ship times are spelled out, which is good.  It's kind of long but  details justify the length.

What were the red flags?  

• We had one concern, reviews.  Not only could we not find many reviews on the product pages but we also saw a discrepancy regarding their overall ratings. They use a third party service, which is common. When we searched Jackson & Perkins reviews on Google we saw this: 5.2 out of 10 score but when we went to that page, it appears like they have a 3 out of 5 rating.  That and there's A LOT of apologizing from Jackson & Perkins in their replies to customer reviews. Depends how you want to look at it.  It's a positive that they take the time to respond.