Updated May 3, 2022
TyTy Nursery Grade: C-
Overall rating: 70.5
Top 20 Rank: #19
Location: TyTy, GA
Why do we list location? This is so you can know, in most cases, where the plants you buy are coming from.
Breakdown of scores from each of the 10 factors we evaluate. You can read details on what each category means and how we score it here.
|Years site Active||9|
|Range of sizes||7|
TyTy Nursery Review:
The overall grade for TyTy went up this month to a 70.5. Also known as TyTy GA and TyTy Plant Nursery, their grade comes in at a C-.
We want to acknowledge that TyTy has not had the best reputation in the past. Having said that, we were not aware that TyTy had been sold. Apparently, a Manager who had been with the previous owner for 10 years bought TyTy Nursery on August 1, 2017. They reached out to us recently to emphasize their commitment to the customers.
It’s still kind of difficult to really explain what TyTy is all about. First of all, their name comes from the town they are based in, TyTy, GA. Under previous ownership, the site was plastered with product images of women in suggestive postures that were amateurishly photoshopped. Although it has improved, some of their product images are still curious. It’s just odd. Even their home page appearance seems like a tribute to the 2000’s.
Free 1 Year Guarantee
Most online nurseries are now offering an extended 1 year warranty. It usually costs about 10% of the product cost. You will usually need to submit photo’s with any claim and at best you get a store credit for the products.
TyTy Nursery is offering a year guarantee for free. They call it Plantsurance. As the site states; “As long as the plantsurance request is within 365 days of receiving the merchandise and within the proper recommended USDA Zones you will receive a store credit for the value of the plants that did not survive transplanting.”
TyTy Nursery claims they don’t ship bare root plants. They call if ‘Eco-Wise’ which they describe as removing all excess soil. Sounds to me like bare root. Technically they do sell some container grown plant material but they remove the container and soil before shipping. Those plants would not technically be considered bare root.
Removing the dirt gives TyTy a savings on ship costs. They eliminate the heaviest part. Their ship costs, however, are not reflective of their lighter weight. Their shipping charges are roughly 20% of their product cost. In our opinion, that is a lot. You will pay roughly the same 20% ship cost at other online nurseries and they come with the container and dirt!
TyTy Terms of Service and Return Policy
In the past, the language was confusing and lengthy. The Terms and Conditions has been cleaned up… a lot. They do charge a 15% restocking fee if they accept your cancellation but that is not the worst we have seen.
Their shipping and returns page is pretty long but includes good information, including various ship scheduled and ship rates. There’s a lot to digest but at kleast none of the dreaded all caps attorney’s love to include.
We have to give them credit for offering a reasonable refund policy if there are ship delays. Dealing with live plants, there are all sorts of issues that can happen. If it takes more than 10 days to ship (in-season), they will refund you upon request. Here’s their language;
if for any reason we do not ship the product ordered within such ten day shipping period, the customer will, upon request, be promptly refunded in full the entire purchase price for such product unless the customer has confirmed that the delayed shipping date is satisfactory to the customer. If for any reason we do not ship the product ordered within an estimated delayed shipping date confirmed by the customer, the customer will be promptly refunded in full the entire purchase price paid for such product, upon request.
TyTy sells field grown bareroot and container plants. Both are labeled by as Eco-wise. It’s their way of saying your plant(s) will ship with no dirt. Bare root plants are shipped dormant. That seems to be where a lot of complaints come from. People see a dormant plant and think it is dead. I’m not sure why TyTy wants to avoid saying bare root, there are still a lot of consumers that seek them out.
TyTy Nursery Reviews
TyTy Nursery Google customer reviews are not the worst we have seen, although that’s not really a compliment. As of May 1st Google lists 1,410 customer reviews with an average star rating of 3.7. You can read TyTy Nursery Google Reviews here. We skimmed through the most recent reviews and it seems to be one extreme or the other. There are more 4 or 5 star reviews the past month than there are 1 or 2 star reviews.
They have 116 complaints on file at the better Business Bureau, yet the BBB grades TyTy at a B. 116 is the second highest number of complaints of any of the nurseries we review. If there’s any positive spin, they seem very responsive to the complaints to get them resolved to the customer’s satisfaction.
They have been around for quite a while. The latest owner has been at the helm for almost 5 years now. There have been some improvements. In our opinion, if you want cheap trees & shrubs, you can find them at TyTyga.com.
What were the red flags?
- Ship costs are high considering they ship with no soil.
- They are getting hammered on some review sites..
Frequently Asked Questions
How did they get the name TyTy Nursery
TyTy is the name of the town they are located. TyTy, GA
Can you call in and order on the phone?
You can call TyTy Nursery toll free at 888-758-2252. You might have to be patient. The few times we have called it sounded like chaos in the background and we always had to leave our number to get a call back.
Is TyTy Nursery open to the public?
No. The site states at the bottom, in all caps; NOT OPEN TO THE PUBLIC
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