Great Garden Plants Grade: A-
Overall Rating: 90.5
Top 20 Rank: #1
Our recommendation: Good place to buy
Location: Grand Haven, MI
Why do we list location? This is so you can know, in most cases, where the evergreen shrubs you buy are coming from.
We evaluate and score 10 different categories. You can read details on what each category means and how we score it here.
Great Garden Plants Nursery Review
Great Garden Plants rating has kept them as our #1 ranked online nursery! They carry a wide selection, have good prices and deliver quality plants. They care about plant quality and it shows.
We have placed two orders on greatgardenplants.com in mid-April 2021. Our Great Garden Plants unboxing pictures and review is here.
The woman who owned Great Garden Plants and her husband, have good reputations within the industry. Having worked in the online plant nursery business for 12 years, you see a little bit of everything. I’ve never met them, but they seemed to genuinely care.
They both retired and sold their business in January 2019 to a subsidiary of Spring Meadow Nursery. Spring Meadow is also family operated and they also have a very good reputation within the industry. Spring Meadow is a grower/propagator. They do not sell retail.
New Site Design
Great Garden Plants debuted a new website design. They put a lot of thought & time into the new platform. There are a lot of new features available. It’s great stuff, plant calculator, plant spacing chart, more info link to explain plant sizes, and even a small image similar to plant soil tags you see in garden centers that shows height, sun, etc.
I traded a few emails with their Marketing Director. We had a great discussion and it is frankly refreshing to talk to someone in the industry who has such a strong passion and commitment.
Located in Michigan, Great Garden Plants has some unique advantages and disadvantages due to climate. They have a Shipping Policy page that lists their shipping schedule broken down by USDA hardiness grow zone.
GreatGardenPlants.com seems to have a larger focus on perennials and ground covers but they do have a decent selection of evergreen shrubs. Evergreen trees & shrubs are listed together.
The sizes available online at Great Garden Plants range from 3” pots to 1-gallon sizes. Good range of sizes, just smaller than you can find on other sites. Their prices, however, are great!
We had mentioned in the past that we contacted Great Garden Plants customer service via email twice with no response. Their Marketing Director explained that between COVID-19 and the incredible growth in online sales, they were being reactive and had experienced some growing pains. I’ve been on the marketing side for online nurseries for 10+ years. I get it. It’s not easy to get people trained to learn about the plant world and throw them into the fire answering email or phone questions.
There are not a lot of Google reviews, Just 52 with a 4.2 average rating is a little worrisome. You can view Great Garden Plants Google reviews here. We looked at just the 1 & 2-star rated reviews and they are from 2020. Right around the time the new platform debuted and their sales grew faster than they expected. Literal growing pains.
No Risk 60-Day Guarantee
Their guarantee is similar to Garden Crossings. In other words, it is pretty good. They have a 60 Day Guarantee that actually offers a refund, not a store credit. “We guarantee that you will be satisfied with your purchase and that your plants will arrive healthy, free of pests and diseases, and true to name. They ask you to send a picture but as long as you notify them within 60 days, they will offer a refund of the cost of the product(s). You can read the details here: https://www.greatgardenplants.com/pages/our-guarantee
They also brag about their plants having larger root systems. “We ship jumbo size plants with hefty root systems that outperform smaller plants obtained from other mail order nurseries.”
Overall, quality people running a good site.
A+ From The Better Business Bureau!
Great Garden plant BBB listing has just 7 complaints over the past 3 years. That is an incredibly low number considering the number of sales they generate. You can view the Great Garden Plants BBB file report here.
Great Garden Plants Frequently Asked Questions
Where is Great Garden Plants located?
Great Garden Plants is in Grand Haven Michigan. Their street address is 12601 120th Ave, Grand Haven, MI 49417
Can you place an order over the phone?
Yes. Great Garden Plants will take orders over the phone if you call 877-447-4769
Is Great Garden Plants open to the public?
No. All orders are shipped to the customer.
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