Wayside Gardens Grade: C
Overall rating: 73.5
Top 20 Rank: #18
Website: www.waysidegardens.com
Location: Hodges, SC
Wayside Gardens Review
WaysideGardens.com rating is 73.5 which puts their grade at a C.
Wayside Gardens has been online since 1997. It is owned by J&P Park Acquisition, Inc. which also owns Jackson & Perkins and Park Seed. They boast a pretty large selection of perennials, roses, trees, shrubs, bulbs, garden center items, and outdoor decor. Wayside Gardens doesn’t have many evergreen shrubs in stock relative to other nurseries online. We counted 23 evergreen shrubs and 3 evergreen trees for sale when we checked recently.
Wayside Gardens uses a third-party service for product reviews and don’t seem to be hiding any negative ones, unlike other online nurseries. They have an ugly 1.5 rating out of 5 with a total of 741 reviews. There seem to be a majority of negative complaints recently. Most of the poor ratings were focused on customer service & shipping times. We only found 35 Google reviews for Wayside Gardens with an average star rating of 2.5. You can read Google reviews for Wayside Gardens here.
Having worked in the online nursery business since 2009, I have a stronger appreciation for the amount of work that goes into picking plants from a field, prepping, packing & getting orders shipped. It’s not like picking something off a warehouse shelf. And getting seasonal customer service help that can understand everything is a challenge. I’m not trying to make excuses, I just think many people have some unrealistic expectations.
Wayside Gardens guarantee does not offer your money back but you have to somehow prove your plant(s) received the recommended care; “If your plant has received our recommended care and doesn’t perform to your satisfaction, notify us and we will replace it free of charge or provide the cost of the product as credit toward a future purchase”.
Terms and conditions for Wayside were definitely written by an attorney. Lots of sentences in ALL CAPS. Nothing too scary but we did notice a section that says you have an opportunity for a refund where the guarantee does not mention that. Seems to be a discrepancy? YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY LOSS OR DAMAGES SHALL BE, AT YOUR OPTION, REFUND OF THE PURCHASE PRICE OF THE GOODS SOLD OR REPLACEMENT IN KIND AND QUANTITY.
What were the red flags?
- We deducted 1 point for having so many recent low-score reviews.
- Their terms & conditions are confusing and very long.
Wayside Gardens Frequently Asked Questions
Where is Wayside Gardens located?
Wayside gardens is located on Gilgal Church Rd, in Hodges, SC. Their zip code is 29653.
Does Wayside Gardens have a toll free number to call in orders?
Yes! Their toll free number is 1-800-845-1124.
Does Wayside Gardens offer a catalog?
Yes. There is a ink at the bottom of their website where you can sign up to receive their catalog. They also have an e-catalog which they strongly encourage people to use.
Disclaimer
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