Updated November 3, 2020
Direct Gardening Grade: D-
Overall rating: 60.5
Location: Bloomington, IL
BUYER BEWARE ALERT There is a strong pattern of complaints regarding quality of product, delivery times & customer service.
Breakdown of scores from each of the 11 factors we evaluate. You can read details on what each category means and how we score it here.
|Years site Active||9.5|
|Range of sizes||6|
Direct Gardening Review:
Direct Gardening is stuck in last place, again. Their rating, grade and rank all stayed the same. At a total score of 60.5 Direct Gardening is just 1 point away from an F, our first ever if it gets that dubious distinction.
DirectGardening.com has been around a long time, starting in 1999. That placed it 7th in our evaluations of online nurseries that we evaluate, deserving a high rating.
Direct Gardening Shipping Statement
Direct Gardening has posted a shipping statement on their home page that is in all red text and pretty long. Part of which reads;
Orders are not shipped within a given time frame of receipt but rather based on many factors including proper planting time, weather, and product availability.
Product availability?!?! That almost sounds like they are selling plants that they do not have in inventory. The statement also says it will take 1 to 2 weeks to ‘process’ your order, not ship it. I would be willing to wager that your credit card won’t take that to be charged.
About the only positive spin I can put on this is they are at least putting a statement right on their home page.
Direct Gardening has one of the shortest Terms of Service of all the online nurseries we evaluated. Whatever you do, KEEP the original shipping label! Their return policy has 2 segments.
If you’re not satisfied within the first year send them the plant and original shipping label and they will offer a replacement. “If you are dissatisfied with any merchandise, return it together with the ORIGINAL SHIPPING LABEL within 1 year of receipt for a FREE REPLACEMENT. Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned.” They actually repeat the same sentence twice. It’s odd. It’s also very short. You can read Direct Gardening’s product guarantee here.
Direct Gardening does offer a refund if notified within 14 days after you received the plant(s). “For a REFUND of the purchase price, RETURN THE ITEM AND THE ORIGINAL SHIPPING LABEL, with the correct postage affixed, within 14 days of receipt.” You should also know we found more than a few reviews claiming they never got the refund owed.
Direct Gardening reviews on Google aren’t good. And each month the overall average seems to drop. They’re now up to 612 reviews and their average star rating of 1.4. That should probably be enough to tell you whether to consider shopping there.
It took us a long time but we eventually found 2 plants where Direct Gardening lists a plant size when shipped.
Direct Gardening doesn’t disclose it as far as we could tell but it appears everything is shipped bare root. Kind of explains their low prices.
It seems shipping is flat rate at $9.99. Again, we couldn’t find it stated anywhere but as we added more & more to our cart, the ship cost remained at $9.99. They also offer some free plants with minimum purchases. Details can be found on their home page.
When we looked at the site on August 30th, they had a banner offering “Buy 1 Unit at Regular Price, Get the 2nd Unit at 1 Cent”. Never heard of a plant referred to as a ‘unit’. We didn’t spend the time to figure out what they were referring to.
Compared to other online nurseries, even ones older than Direct Gardening, the site seems a bit outdated & clunky. Sometimes the small things do matter. The copyright date at the bottom of the website still says 2018. Relatively minor issue but we strongly urge you to call them if you want to place an order and ask a lot of questions… including why they have so many bad reviews on Google.
What were the red flags?
- The product descriptions are pretty basic, not a lot of details.
- No product reviews that we could find.
- No container sizes listed that we could find. If if they are shipping evergreen shrubs bare root, they should have some sort of size range.
- Ship times seem a bit vague.
- We found broken links as well as sizes that are listed both in and out of stock.
- Direct Gardening is getting HAMMERED with bad reviews on Google. Facebook is worse with a 1.3 average rating.
Is Direct Gardening a good place to buy plants?
Direct Gardening has a 1.4 rating on Google and is the lowest ranked online nursery at buyevergreenshrubs.com
Is Direct Gardening still shipping?
As of November first orders for nursery stock will be scheduled for shipment in 2021.
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