Updated June 15, 2019
Gardener Direct Nursery Direct Grade: D
Overall rating: 64.5
Website: www.gardenerdirect.com
Location: Blanchard, OK
Why do we list location? This is so you can know, in most cases, where the evergreen shrubs you buy are coming from.
Breakdown of scores from each of the 11 factors we evaluate. You can read details on what each category means and how we score it here.
| Category | Rating |
| Domain authority | 6.5 |
| Years site Active | 3.5 |
| Prices | 4 |
| Return policy | 8 |
| Reviews | 6 |
| Warranty/Guarantee | 6 |
| Selection | 8 |
| Range of sizes | 8 |
| Ship Times | 6 |
| Ship Costs | 6 |
| Usability | 7.5 |
| Red flags | -4 |
| TOTAL SCORE | 64.5 |
GardenerDirect.com Review
Gardener Direct's rating was 64.5 which puts them at a D grade. Gardener Direct scores high marks for the range of sizes offered, selection and their return policy. Everything else we grade didn't do as well.
Gardener Direct appears to have a decent selection of sizes. When we checked on June14th, we saw bare root as well as 1, 3 & 7 gallon sizes available. They also seem to have some attractive prices.
We also gave them a solid 8 out of 10 for their return policy. It's similar to others but they do say they will give a 100% store credit. We've seen some that only offer 50%. "GardenerDirect.com stands behind every plant we sell, so if your plant perishes within 30 days of receiving it please contact us right away for 100% store credit."
Their terms of service are one of the longest we reviewed from all the sites selling evergreen shrubs online. It was 12 pages when we copied it into a Word document. 12 pages!!!
It appears some revisions have been made to the overall design for Gardeners Direct. The site is still a bit difficult to get around. Site search, which we said in the past was useless has been revised. Some of the selections from their top menu, however, go to a page with a 404 error.
While their prices seem reasonable, the ship costs can be high. We found a few evergreen shrub where the ship cost did not match up with what they list as ship costs here https://www.gardenerdirect.com/shipping-rates.
They say they 'ships straight from the grower' but we couldn't find anything whether they were the grower or if they are a drop shipper that send orders to other fields around the country.
It is also hard to find Gardener Direct reviews anywhere. That's a pretty big red flag.
What were the red flags?
- For having been around since 2009, they don't have a lot of reviews on their product pages. And all of them are 4 or 5 stars.
- There's not a lot of reviews on their Facebook page. The most recent from May. 2017.
- Their Google business profile lists them in Blanchard, OK. Their BBB profile says the location is McDonough, GA.
- A lot of errors, typo's, 'page not found' issues with the website.
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