Updated October 1, 2019
McKay Nursery Grade: C
Overall rating: 74.5
Location: Waterloo, WI
Why do we list location? This is so you can know, in most cases, where the evergreen shrubs you buy are coming from.
Breakdown of scores from each of the 11 factors we evaluate. You can read details on what each category means and how we score it here.
|Years site Active||5|
|Range of sizes||9|
McKay Nursery Review
McKay Nursery's retail store at https://www.mckaynursery.com/online-plants.html came in at a rating of 74.5 this month for a C grade. We specifically mention the rating is for the retail store because McKayNursery.com continues to be a bit of an enigma to us. McKay Nursery is one of the largest & most respected growers within the industry. They have been around since 1897 and have a solid reputation.
Our biggest issue with McKay nursery has always been their retail website. It is not the most intuitive user experience. BUT, it appears they are making some improvements. They have made a few changes to information available on the product pages. There's a lot of detail on most of the products but you may have to click around a bit to find some of the details. They also have great information if you want to spend some time to find the articles.
McKay Nursery is primarily a grower, selling wholesale to various retail garden centers. They have a great reputation as a grower. Let’s just say that their retail website reflects their focus on the growing and wholesale business.
The home page has some similarities to the one for Nature Hills Nursery. McKay does ship orders for Nature Hills. Usually you would expect the grower to have lower prices. McKay's pricing is all over the place. Overall, the majority of McKay's pricing was less then Nature Hills. Some seem to be more expensive.
When we checked on October 1st, McKay listed 41 evergreen trees & shrubs for sale. That's a pretty good selection.
McKay Nursery also offers the increasingly popular 1 year warranty for an added cost. The language is a little confusing but don't expect a refund, just a store credit or replacement.
McKay Nursery sells a lot of different sizes, including what’s referred to as ball & burlap (b&b) as well as trees ranging from 1 to 2 inch caliper (trunk diameter). You need to enter your zip code for availability. I can't imagine they are shipping some of their larger sizes outside of the immediate area where they are located.
McKay's Return Policy is not the best we’ve reviewed. All sales are final. A 40% restocking fee only if material is returned in “like new” condition. How do you return a live tree or shrub in 'like new' condition?!?! They at least provide a shipping schedule. They also offer free order pick up. Not sure how positive this is but their shipping & returns policy is laid out so it is easy to read.
What were the red flags?
- As mentioned above, their return policy is one of the worst we've reviewed.
- They have 91 votes with a 4.6 rating on Facebook, mostly for their landscaping services. We also saw a listing for them on Bird Eye. We've seen where this independent review service intentionally suppress negative reviews and only shows positive reviews for Nature Hills. Most of the reviews are for their landscaping services, not the online store.
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