Updated June 15, 2019
McKay Nursery Grade: C-
Overall rating: 72.0
Location: Waterloo, WI
Why do we list location? This is so you can know, in most cases, where the evergreen shrubs you buy are coming from.
Breakdown of scores from each of the 11 factors we evaluate. You can read details on what each category means and how we score it here.
|Years site Active||5|
|Range of sizes||9|
McKay Nursery Review
McKayNursery.com grade this month dropped to a C- with a total rating of 72. They have made a few changes to information available on the product pages. It's comprehensive. Maybe not the most intuitive user experience. They also have great information if you want to spend some time to find the articles.
McKay Nursery is primarily a grower, selling wholesale to various retail garden centers. They have a great reputation as a grower. Let’s just say that their retail website reflects their focus on the growing and wholesale business.
The home page has some similarities to the one for Nature Hills Nursery. McKay does ship orders for Nature Hills. Usually you would expect the grower to have lower prices. McKay's pricing is all over the place. Overall, the majority of McKay's pricing was less then Nature Hills. Some seem to be more expensive. A 3 gallon hydrangea for $70?!?!
McKay Nursery offers the increasingly popular 1 year warranty for an added cost. The language is a little confusing but don't expect a refund, just a store credit or replacement.
McKay Nursery sells a lot of different sizes, including what’s referred to as ball & burlap (b&b) as well as trees ranging from 1 to 2 inch caliper. You need to enter your zip code for availability. I can't imagine their shipping some of their larger sizes outside of the immediate area where they are located.
Return Policy is not the best we’ve reviewed. All sales are final. A 40% restocking fee only if material is returned in “like new” condition. How do you return a live tree or shrub in 'like new' condition?!?! They at least provide a shipping schedule. They also offer free order pick up. Not sure how positive this is but their shipping & returns policy is laid out so it is easy to read.
What were the red flags?
- As mentioned above, their return policy is one of the worst we've reviewed.
- They appear to lump evergreen trees and evergreen shrubs together. We couldn't find an evergreen shrub category page.
- They have 91 votes with a 4.6 rating on Facebook, mostly for their landscaping services. We also saw a listing for them on Bird Eye. We've seen where this independent review service only shows positive reviews for Nature Hills. Most of the reviews are for their landscaping services, not the online store.
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